The Rowan Organisation has a small team covering Denbighshire and Conwy, comprising of a Project Manager, Karen Smith, and four Independent Living Advisers; Jan Dodd, Jenni Baker, Richard Roberts and Keith White.

Between us, we have a wealth of knowledge and experience and our aim is to provide you with information and support with regards to Direct Payments.

In the initial stages, we can provide general information about Direct Payments and of how they may suit your needs. Then, should you decide to proceed with Direct Payments, we can support you with the practical tasks such as opening a bank account, the completion of associated paperwork, recruiting new staff and of course, ongoing support to become, and continue to be, a good employer.

We hope that in time, people receiving Direct Payments will benefit from increased confidence and independence and naturally, this will result in you requiring less support from ourselves. However, should your circumstances change for any reason, and you`d like a little helping hand, please feel free to contact us and we will pick up where we left off.

Our Head Office is based in Nuneaton and we also have a Welsh office in Carmarthen, in order to provide our services bilingually. From here, payroll is processed for all welsh speakers in Wales. Payroll is also provided for some non-welsh speakers, and it is the hope that eventually, all welsh direct payments recipients will have their payroll processed in the welsh office.

Head Office is manned between the hours of 9am and 5pm, Monday to Friday.

The Welsh office is currently manned Monday to Friday 9.00am until 3.30pm, and these hours hope to be extended by June 2011 to Monday to Thursday 9.00am til 5.00pm and from 9.00am til 4.30pm on Fridays.

To contact us, please contact our Information Team on the Freephone numbers of:

0800 783 8897 for Welsh Speakers

0800 783 1755 for English Speakers

Or e-mail info@therowan.org or use the Feedback Form on this website.

We look forward to hearing from you!