Senior Payroll & Managed Accounts Administrator

We are a non-profit, user led charity and we are commissioned to deliver bespoke services across a number of areas in England and Wales. We provide people in receipt of Direct Payments or Personal Health budgets with the information and support they need, in order for them to become more independent and to become more in control of the decisions that affect their lives.

We offer flexible working practices to accommodate a positive work life balance, plus good rates of pay, paid annual leave and supportive working conditions, with opportunities to either work from home or from our office in Old Arley.

Job Type: Maternity Cover

Location: Home based/Office Old Arley (Coventry)

Salary: £22,183 - £24,491 per annum (pro-rata)

Hours of work: 20 Hours (Maternity Leave Cover - 12 Months)

Applicants must have a good general standard of education and have a sound understanding of Disability Issues and how disabled, seriously ill and older people can be disadvantaged within their everyday lives.

Applicants must evidence a strong commitment to Equal Opportunities and work in a way which is both inclusive and empowering, whilst helping to eradicate the barriers created through the medical model of disability.

Senior Payroll/Managed Accounts Administrators will support with the operational management of the both our payroll and Managed Accounts services and the provision of payroll and Managed Accounts support to people in receipt of Direct Payments or Personal Health Budgets.

The successful candidate should be punctual, reliable, polite and patient with a keen eye to detail and will be confident when using IT systems.

The general duties & responsibilities of the Senior Payroll/Managed Accounts Administrator role include:

• Telephone liaison with customers and outreach staff, verifying and recording messages through our CRM system and raising activities accordingly.
• All aspects of payroll & managed account arrangements for the organisation including support to the department manager and SMG, in the day to day running of the department.
• Ensure that information for individuals is presented in an accessible format that is specific to individual requirements.

Senior Payroll/Managed Accounts Administrators will:

• Provide line management to a nominated staff group, ensuring accurate recording of all personnel functions including supervision and personal development.
• Support the Payroll/ Managed Accounts team in the delivery of high quality services to all stakeholders.
• Deputise in the absence of the department manager, with the support of the SMG.
• Proactively lead team meetings ensuring full participation from all team members.
• Monitor the performance of the payroll team in order to ensure compliance with all organisational policies and procedures, ensuring that any discrepancies are brought to the attention of the Department Manager, Finance Manager or SMG.
• Address any disciplinary, capability and disciplinary procedures, within the team, as required.
• Ensure that all training needs of the team are identified and sourced.
• Produce and disseminate reports and statistics as required.
• Provide an accurate payroll service using sage payroll to clients as required and maintain all relevant records.
• Work in a collaborative manner with other staff members within The Rowan Organisation.
• Contribute to the planning and development of the organisation`s work by attending meetings and working groups as required.
• Positively promote and publicise the organisation and its services to all potential stakeholders.

Please note that if you submit your CV, we will ask you to complete an application form prior to being selected for interview.

Please e-mail Tracey.Gray@therowan.org or telephone on 02476 322860 (minicom 02476 374439) with any queries.

Please e-mail your completed application form to Tracey.Gray@therowan.org.

(Agencies need not apply)

Closing date: 5pm Friday 14th October 2022

The Rowan Organisation is an Equal Opportunities employer. All disabled applicants who satisfy the post’s essential criteria will be offered an interview.

Direct Payments and Personal Health Budgets Support Scheme

Payroll & Managed Accounts Administrator

37 hours per week

£18,562 – £21,748 per annum pro rata

Based: Head Office Old Arley/Home Working

The Rowan Organisation provides support services to people in receipt of a Direct Payment and or a Personal Health Budget, which help maximise their opportunity for independent living.

The role of the Payroll & Managed Accounts Administrator is to support the payroll and managed accounts service on behalf of the organisation, to support people in receipt of a Direct Payment or a Personal Budget, by managing their payroll and/or their managed account to support them to gain independence.

In carrying out their duties the Payroll & Managed Accounts Administrator should be mindful of the need to maximise the opportunity for self determination and to work in a way which empowers people to take and maintain control of their own lives.

Payroll & Managed Accounts Administrators should also work in a way which recognises the individual's cultural needs and ensures adherence to the Organisation's Equal Opportunities Policy.

General Duties and Responsibilities:

• To provide telephone liaison with service users and outreach staff, verifying and recording messages through our CRM system and raising activities accordingly.
• operate within the Quality Assurance measures required by the organisation.
• To maintain the administrative requirements of this post, both in paper and electronic format, including the use of the organisation`s IT systems.
• To ensure that information for individuals is presented in an accessible format that is specific to individual requirements.
• To contribute toward the administrative tasks of the team meetings by preparing the agenda and taking and disseminating the minutes to all team members.
• To liaise with other agencies as necessary.

Payroll Specific Duties:

• To provide an accurate payroll service using sage payroll to clients as required and maintain all relevant records.
• To liaise with HM Revenue & Customs, contribution agencies etc. in relation to administration of PAYE service for the clients.
• To maintain accurate records in relation to all aspects of PAYE.
• To support the production of all payroll invoices against the appropriate account.
• To process and submit financial records on behalf of service users, according to their individual requirements.
• To process all statutory payments on behalf of service users, in accordance with their instruction.
• To provide support in all aspects of Auto-Enrolment Pensions.

Managed Account Specific Duties:

• To raise invoices, receive payments, issue receipts and record all payments received against the appropriate account.
• To process and verify purchase invoices and payments to PAs on behalf of service users in accordance with their instruction.
• To monitor income and expenditure on service users accounts, in accordance with organisational protocol, and to ensure that transactions comply with agreed parameters.
• To liaise with funding bodies where discrepancies are raised via the exception reports.
• To process and submit financial records on behalf of service users, according to their individual monitoring requirements.
• To process all statutory payments on behalf of service users, in accordance with their instruction and within the stipulated timescales.
• To liaise with the service users preferred Employers Liability Insurance provider in terms of ensuring that appropriate policies are established and maintained.
• To ensure, where necessary and appropriate, that Employers Liability Insurance policies are forwarded to the relevant stakeholders.
• To ensure that Personal Contributions are established and maintained in accordance with agreed funding instructions.

General:

• To work in a collaborative manner with other staff members within The Rowan Organisation.
• To attend staff meetings and personal supervision.
• To attend and participate in training courses as deemed necessary.
• To contribute to the planning and development of the organisation`s work by attending meetings and working groups as required.
• To participate in all Personal Development Opportunities and to achieve the required level of competency for the role, within the agreed timescale.
• To positively promote and publicise the organisation and its services to all potential stakeholders.
• Any other duty which may from time to time be allocated, providing this falls within the role of Payroll & Managed Accounts Administrator.

Please e-mail Tracey.Gray@therowan.org or telephone on 02476 322860 (minicom 02476 374439) with any queries.

Please e-mail your completed application form to Tracey.Gray@therowan.org.

(Agencies need not apply)

Closing date: 5pm Friday 14th October 2022

The Rowan Organisation is an Equal Opportunities employer. All disabled applicants who satisfy the post’s essential criteria will be offered an interview.