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With extensive experience of supporting people to access Independent Living Schemes, our team is committed to empowering you to achieve your goals through provision of high quality information and services.

The range of support that we can offer includes:

Support Planning and Brokerage

We have a team of locally based advisers who provide a support planning and brokerage service.

Our advisers will work in partnership with you to produce a support plan that meets your individual needs in a creative, efficient and cost effective manner.

We will explore different options available to you so that we can support you in putting your plan into action. A support plan describes what changes you want to make in your life and how you will use your personal budget to make them happen.

Your support plan can be in any format you choose, from a written document to easy read words and pictures. It is a living document that can be shared with others and updated as and when you choose.

We will work with you to support you to draw up your plan which will be person centred to meet the the flexibility and choices you make, give you the control, ownership and opportunities for you to live your life the way you want to. Your adviser will listen to you at all times to ensure your aims and goals are being met.

Brokerage works out how your support plan will be achieved practically and how you can access the support you need to become independent.

Drawing on their extensive skills, knowledge and experience, our brokers will work with you and listen to your needs at all times.

We are happy to work alongside your family, friends and others to assist you in identifying your desired outcomes and how they can be achieved.

We will support and guide you through the whole process, including:

  • Empowering you to make decisions about the things that affect your life
  • Assisting you to access funding
  • Researching local opportunities
  • Finding creative yet practical ways for you to achieve your goals
  • Drawing up an effective support plan

Start up and Ongoing Support

We also offer a range of services when you are starting out on Direct Payments and Personal Budgets and different levels of ongoing support services to offer you as much or as little support as you need.

For more information on the different levels of support we can offer, please click here to view our price list.

National Services

We also offer services that can be accessed from anywhere in the country and that work in close partnership with the local team to ensure you are provided with a seamless service. These include:


Based at our Head Office in Warwickshire, we have a team of skilled, professional payroll advisers. We can offer you a comprehensive Payroll Service that will register you as an employer, deal with all HMRC correspondence, calculate your PA's wages and statutory payments, and advise you how much to pay HMRC in tax and National Insurance Contributions.

Managed Accounts

Our Managed Account service can manage your Personal Budget or Direct Payments for you, while you remain in charge of the service you receive and the way they are delivered.

The range of payments we can make on your behalf includes agency invoices, PA wages, HMRC payments and Employers Liability Insurance, as well as any other payments agreed in your support plan.

Recruiting a Personal Assistant & Employment Support

We have different levels of support if you would like to recruit a Personal Assistant, including support from a local adviser in drawing up adverts and job descriptions, shortlisting and interview advice. We also offer a standalone Recrutiment Line, which you can use privately to advertise for a PA on our website. The Recruitment Line will receive all application forms on your behalf, thereby safeguarding your privacy while allowing you to retain choice over who you employ.

Criminal Checking Service

We offer a DBS checking service (formerly called CRB check) to request information about someone's past and thus fully check their suitability for employment. We can carry out an enhanced disclosure for you and provide you with a 'yes' or 'no' answer regarding their suitability.

National Information Service

Based at our Head Office, the National Information Service operates a telephone and email support line to assist you with matters relating to your Personal Budget, employing staff and related issues. We provide regular updates to our service users through our quarterly newsletter, our Facebook page and through this website. We can support you with a range of queries and are just a phone call away.

For more information on any of these services, please click here to view our price list.

If you run a support group for people who use Direct Payments and Personal Budgets that you would like us to link to on our website, please contact us to let us know.

Norfolk County Council Logo

Norfolk County Council offer Personal Budgets to enable you to decide how your care and support needs will be met.

You can choose to:

  • Continue to use traditional services and ask Norfolk County Council to arrange a direct service on your behalf
  • Take the money as a Direct Payment to arrange your own services
  • Have a combination of direct services and Direct Payments

For more information, click here to visit Norfolk County Council's website.

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